Our Company Ideals
1Ours is the winning spirit!
Ever been on a winning team? Everything just seemed to click, right? Big problems became small ones. Small problems didn’t exist. Everyone pulling together from different backgrounds and interests, working for a common goal. Winning is a by-product of all that contagious energy, effort and commitment. That’s what we covet. The spirit of winning is just as important as winning itself. But don’t get us wrong… we play to win!
2We see the big picture
Seeing the “big picture” could mean a lot of different things, but to us, it’s a long-term focus on relationships. It helps us consider the long-term effects of our actions today. It keeps us grounded as we succeed. It helps us determine our path when we reach the proverbial fork in the road. It keeps us focused on the principles that guide our business.
3We deliver results
At TransQuest, our results are born from the notion that high performance services can be delivered in a high-value way. Those results serve as the cornerstone of our long-term relationships. Also, committing to short-term results balances our “big picture” focus. Those results create a momentum all their own. Before you know it, your daily results are annual accomplishments and the perfect basis for a great long-term relationship.
4We build trust
There’s an old saying: Trust is hard won and easily lost, or something like that… There is no greater compliment than to be trusted by others. We honor the trust our clients and co-workers place in us. How do we build it? Simply by consistently doing right by your customers and employees, and by being as open and transparent as possible. Work hard and be honest. Every day, rain or shine. Simple.
5We earn loyalty
Trust comes first, then loyalty. Earning loyalty means not to take your relationships for granted. You know the drill: First they fawn all over you and treat you like you’re the only one for them. Then as time goes on, the calls stop coming, but not the invoices. The truth is, unless you work hard, service slips over time. Human nature? Can’t say. But people do get taken for granted everyday, and that leaves room for the competition to start the cycle all over again. We’re putting an end to the madness right here and now! OK, I’ll get a grip… but we want you to know that we will never take your loyalty for granted and we’ll always work hard to earn it.
6Excellence is expected
Expect average performance; get average performance (or below!). Expect excellence, and excellence is what you get. We hold our employees to high standards, which results in higher performance for our customers. We don’t force it, we expect it. Big difference. What we mean is; we create an environment that allows excellence to flow. Plows, not hammers. This approach empowers and complements our people, and gives them an added measure of confidence and pride in their abilities.
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